Refund policy
Return and Refund Policy
At Good Vibes Company, LLC, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
Returns/Exchanges
We stand behind the quality of our products and our workmanship. Any defects or errors on our part will result in a replacement free of charge.
We accept returns/exchanges due to customer error up to 14 days after the date of delivery. This includes an incorrect selection of size, designs, or color.
To be eligible for a return, your item must be unused and in the same condition that you received it.
A return shipping fee will be deducted from your refund amount for shipping/restocking purposes.
Shipping charges are non-refundable.
To be eligible for a refund the item(s) must be unworn and unwashed. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once it will not qualify for a return.
We will provide a return label via email but please be aware that the total amount of the refund will not include the shipping fee for the original order or the return label fee.
Once the return order is received, please allow us up to 3-5 business days to review your items and issue a refund. It will depend on your bank and payment method on how long it will take to reflect in your account. We have no control over how quickly your bank takes to reflect that money. You will receive an email confirmation that the eligible refund is being processed.
Final sale items and all holiday items are non-refundable/non-returnable.
We do not accept returns on discounted sales (30% or higher) or personalized items.
All accessories, drinkware, towels and hats/headwear are non-refundable/non-returnable.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue for you. We may ask you to provide photos of the damage or defect to help us assess the situation and expedite the resolution process.